"Tumut & Talbingo
Community Transport"
Service

(A part of the Home & Community Care Programme - HACC)

(A non-profit Organisation)

Auspiced by the Tumut Shire Council

Incorporating ALL the Villages within the Tumut Shire!

Passengers

Passengers Rights & Responsibilities.

The Passengers Rights!

• The Passenger or with their permission, their Carer, has access to all information about themselves, held by the Tumut & Talbingo  Community Transport Service.
• In cases where a Passenger has a legal guardian or advocate  appointed to act on their behalf, the rights  of the guardian  or advocate,  are to be acknowledged and respected to the extent stipulated  in the guardianship  or advocacy  arrangements.
• The Passenger and with their permission, their Carer, should be involved in decisions about their transport arrangements. They should be aware of ALL the options available, and any fees to be charged.
• Passenger's should be made aware of the standard of service which they can expect.
  That these services should be provided in a safe manner, which respects the dignity  and independance  of the Passenger and that it is responsive  to the social, cultural  and the physical  needs of the Passenger, and to the Carer!
• Passenger's access to services, should be decided only  on the basis of need, and the capacity of the service, to meet that need!
• Passengers have the right to refuse a service, and refusal should not prejudice their future access to services!
• Passenger's, have a right to complain about the service they are receiving, without fear of retribution.
• Complaints by Passengers , should be dealt with fairly, promptly  and without retribution! The Passenger, may involve an advocate  of their choice, to represent his/her interests.
• Passengers views, should be taken into account, in the planning  and evaluation  of the service.
• Passenger rights to privacy  and confidentiality,  should be respected!

The Passengers Responsibilities!

• Passengers should let Tumut &Talbingo  Community Transport Service know, when he/she, is not going to use the service, when it has been booked!
• Passengers, should act in a way, which respects  the rights of the other Passengers, and the Tumut & Talbingo Community Transport Service, staff.
• Passengers need to take responsibility  for the results of any decisions they make.
• Passengers, are encouraged to be involved in helping Tumut, and the Tumut & Talbingo  Community Transport Service, to provide this service in the community.
  - If you would like to help us, through fundraising, and/or Volunteer driving, or travelling as a Carer, then please explore this link: | Volunteers | or contact us!
  Details here: | Contact us! |
• Passengers are not  to drink alcoholic beverages, smoke or use drugs, except  those prescribed, by your medical practioner.

"Carer- Assistant" in vehicle.

1. Office will notify Volunteer Carer  of the time and place of pick-up.
2. On the bus, you may be asked to assist clients  from their own door to bus, via steps or hoist. (If necessary)
3. Instruction on operation of hoist will be given in your Orientation  before you are asked to use it!
4. After client  enters the vehicle, make sure they are safely  seated and that their seat-belts are secure!
        If they are in a wheelchair, they must be strapped in securely, before  the vehicle moves off!
5. At the destination, please assist the client  from the bus, and if necessary, into where the appointment is.
         i.e doctor's surgery, etc.
6. If asked by driver, collect fare/contribution from client  and mark on client  list!
7. DO NOT  force your assistance onto clients , some are very independant!
8. On return to pick-up point/s, you may be asked to assist the client from the bus to their own door! (If necassary)

A Home & Community Care Programme
-- H.A.C.C.--
Partially funded by the State and Federal Governments.